The North Face
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
The North Face Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The North Face has 2.0 star rating based on 84 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend The North Face to a friend or colleague.
- Rating Distribution
Pros: Quality of product, Great products, Product.
Cons: Customer service, Quality of product, Warranty service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The North Face has 2.0 star rating based on 84 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend The North Face to a friend or colleague.
- Rating Distribution
Pros: Quality of product, Great products, Product.
Cons: Customer service, Quality of product, Warranty service.Recent recommendations regarding this business are as follows: "Don't do business with North face", "Don't buy, boycott!", "Don’t ever shop here with this screwed up company", "Boycott", "Do not place orders online through their website until they get their systems up, call their 888 number and make sure issues resolved.".
Most users ask The North Face for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top The North Face Reviews
"Query about obtaining another gym bag"
I purchased an excellent North Face bag while living in Switzerland a few years ago. I have photos of the bag, but I cannot work out how to attach a photo, so...
"DEI is crap, boycott this company"
Hopefully your company survives with just black customers. I will never purchase anything from you again! Didn't learn anything from Bud Light? Oh yeah, nobody...
To tell u we are burning all of our north face clothing
- Evil company
Preferred solution: Apology
User's recommendation: Don't do business with North face
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DEI is crap, boycott this company
Preferred solution: Apology
User's recommendation: Don't buy, boycott!
Crossville, Tennessee
Current Marketing
I have a background in Sociology, and am aware of numerous cultural and political issues both domestically and internationally. And, I welcome the freedom of dialogue about such complex issues.
However, your offering 20% off to people who take a course feels inappropriate in this space. You are in the retail business, and in my opinion, do not need to try and educate your consumers. We are all free to exercise our voice through voting, and in our own personal lives. But, what this company is doing feels off-putting and performative.
It is my hope that we can all move forward into accountability without the need to shame and blame one another, in a way that is done through respectful conversations and, most importantly, with a shared humanization of one anothers experience. Your course does not encourage this.
Atlanta, Georgia
Request product to test 7 or 8 years ago! No one has contacted me back ever, what kinda of waiting list am l on, or did NorthFace disregard this consumer!
Handle
Preferred solution: Get part
I really like your stuff but I couldn’t return the one I don’t like , and I try to go to the store and they can do nothing..
Preferred solution: Full refund
Complaint
- Run by idiots
- Run by idiots
Preferred solution: Nothing from your *** up company
User's recommendation: Don’t ever shop here with this screwed up company
Never got my discount codes
- I love north face
Preferred solution: Price reduction
Cottage Grove, Oregon
Review
User's recommendation: Boycott
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Customer service is not great due to all the not available person
- Quality of product
Preferred solution: Price reduction
User's recommendation: Please give more information on tracking when. David, order was on the 14th. 5 days later no tracking, no email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portage, Pennsylvania
My order
NorthFace customer service
- Quality of product
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not place orders online through their website until they get their systems up, call their 888 number and make sure issues resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
My damn delivery
Preferred solution: Yeah thanks for putting me in serious danger.
User's recommendation: Don't order fromnyou guys if yall are USING FEDEX.
My order
Preferred solution: Verification on my order an order number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Query about obtaining another gym bag
Just raising the question about getting another bag but trying to navigate this process.
The bag is multi-coloured - blue, pink, green, dark blue, white straps etc. It's a great bag that I use for training gear - quite large, so ideal. My problem is that I now live back in NZ and the range of colours available here is very small i.e. red, black, or camoflage (I guess NZ is just at the end of the world, so the agents here simply take what they can get).
Is it possible to buy a replacement bag directly from your HQ or factory? I am happy to send a photo of the bag just to clarify.
- Great products
- Nil
Preferred solution: I would like to purchase another identical bag of same colour.
User's recommendation: I definitely am not complaining - just love the bag and want another similar bag, but choice is very limited in NZ.
Bellflower, California
Not happy
About
, , , ,
The North Face is an American outdoor product company specializing in outerwear, fleece, coats, shirts, footwear, and equipment such as backpacks, tents, and sleeping bags. The clothing and equipment lines are catered towards wilderness chic, climbers, mountaineers, skiers, snowboarders, hikers, and endurance athletes. The company is a sponsor of professional athletes from the worlds of running, climbing, skiing and snowboarding. It has been on the market since 1968 and was founded by Douglas Tompkins in San Francisco. Currently The North Face is headquartered in Alameda, California, United States. In addition to selling through department stores and outdoor retailers, North Face operates over 40 retail locations in the United States, 18 locations in the United Kingdom and many others worldwide. The service areas of the company include North America, South America, Europe and Asia Pacific.
The North Face is ranked 911 out of 4781 in Footwear and Clothing category
1968
Online, Offline
Worldwide, USA, Canada
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