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The North Face - NF didn't want to help

The North Face - NF didn't want to help
Barcelona, wanted to exchange a shirt for another Size. No receipt. NF mgr. Nerea Espada said they don't do like US. They refused to compromise at all. The name on the card may be a lie. Lication was Gran Via. I will never shop NF, especially in Spain! I hope you dont come to US & shop!
1.0
Details
Customer service
Staff
Warranty
Dartford, England
#1188757
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I'm so tired of the Small sizing TNF has in jackets for plus sized ladies. Your company doesn't even have a clue who wears an XXL jacket!!! I ordered a resolve rain jacket for $98.00, receive it and it would fit a medium sized lady. I'm returning it today. Plus size...
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#1185927
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It's sad, but true, but the quality of North Face products has been going downhill, and appears to keeps going. They seem to use lighter, cheaper materials in the construction of their products. If you noticed that their logo is no longer embroidered, and is now some...
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#1177149
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The North Face - HORRIBLE CUSTOMER SERVICE BY "GARRETT" & "MANAGER" @thenorthfacemarketplace in Buckhead Atlanta, GA
They refused to accept a new jacket that didn't fit my sweetheart for an exchange or refund. Worse, it was given to my fiancee as a gift and he didn't have the receipt. My boyfriend was super kind to offer to buy new jacket instead. The sales rep "Garrett" and "the...
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1.8
I didn't like
  • Garrett and his manager
  • Customer service
#1170673
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I've been waiting for a representative for 35 minutes now still no answer i ordered a jacket 4 days ago from there online store and i have yet to receive any kind of tracking information. While waiting on the phone i sent an email but that takes 2 business days for...
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2.6
#1156959
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The North Face - Warranty wasted
The North Face - Warranty wasted
Zips broke on my pockets of a jacket that cost 200 pounds. Sent off to them for repair zips not covered what a load of crap. DO NOT BUY THERE PRODUCT IF YOU THINK ITS GOING TO LAST EVERYDAY USE.
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Anonymous
jim Hickey

I have the same problems with the vortex triclim winter jacket. the outside zipper is of very poor design. the zipper inside with the liner is 10x better thet should have use ...

Anonymous
Payney

I had the same problem. Very poor warranty. The zips used are so cheap and unreliable I have now stopped using the brand and moved on. Montane jacket I had a year go zip went ...

1.0
#1148800
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Woodmere,OH Northface Sunday 10th, 2017 approx time 3pm. As soon as we entered the store we were approached by one sales associate asking if we needed help with anything. That was completely fine but after a few min we saw that a few associates were following us around...
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2.6
Woodmere, Ohio
#1145807
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The North Face - Someone hasVoided my gift card, my balance has robbed

I have gift card from 2015 and which had a balance of 89 dollars, since there is no store in my town I tried to used it this December and as per 1800 lone the card is invalid
2.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
#1145620
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it is pretty much useless. it is now 1.5 years since iv'e sent them my XL backpacking bag to them because of separation at the seam and No contact for 2 months then they returned to the wrong location. bag was finally retrieved after 6 months with a lot of effort and...
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1.0
#1144702
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The North Face - Rude Customer Service

Contacted them asking why is my order still in process after a week and got a reply check my emails to keep up with it! The product better be good!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Biggera Waters, Queensland
#1142053
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