Sharon D Ait
map-marker Boston, Massachusetts

Broken zippper

the zipper broke on my coat and the feathers are coming out I understand y'all have a lifetime guarantee I like to get my jackets fixed
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Teresa R Rxa

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Verified Reviewer
| map-marker Bielsko-Biala, Silesia

Accidentally placed an order

I accidentally placed a order I need to cancel ASAP can you please help me cancel this order. I do not see the option to cancel . please assist me with this
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Loss:
$70

Preferred solution: Full refund

Yvonne S Ejh
map-marker West Bend, Wisconsin

Hood replacement

Someone took it! I received it for my 60th birthday at the of last winter, hardly wore, saved it for good, went out and it went missing, just want to cry, I don't know where to buy one, it's the ladies coat, it's like 250, I don't have a receipt neither do my sons who purchased it.pleaase let me know where I can find one.thank you.
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Stephanie Vxj

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| map-marker Kent City, Michigan

Return

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Can i return a coat that was gifted to my son a while ago but will not fit him this winter. Id like to just do an exchange.
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William T Fkl

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Verified Reviewer

Lost package never received or possibly stolen

Yes still havent received my package I was told that it would be expedited but I never received them I was told the first order was left at th warehouse or never picked up or sum
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Loss:
$27

Preferred solution: Full refund

Al L Hdq

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Verified Reviewer
| map-marker Clarion, Pennsylvania

I need a patch for my Jacket

The North Face - I need a patch for my Jacket

I had an accident resulting in numerous small holes, space 4"X4" & 2" X2"in the front of my FutureLight Vanadis Grey jacket. I need a waterproof patch.

I asked North Face for a patch to fix my torn jacket.

I was told that one was not available, but I could send the jacket to North Face to be repaired; no estimate on time for return. This is unexpectable since I have a planned fishing trip to Alaska by months end, and a marathon scheduled to Patagonia Oct 1. I met with Chelsea Crooks of F.L. crooks, a North Face dealer.

She agreed to have her seamstress repair my jacket with a Patagonia patch. The color will not match, but I will be warm and dry and will have a story to tell.

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Loss:
$100
Pros:
  • Quality of product
  • Great products
  • Warmth of my far northern jacket
Cons:
  • No fast delivery available

Preferred solution: send me a repair kit with 2 patches (4" X4" and 2" X2")

User's recommendation: send customers a repair kit when requested

Al L Hdq

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Verified Reviewer
| map-marker Beaver, Pennsylvania

I had a bike accident hours after purchasing a FutureLight Vanadis Grey jacket and riding in heavy rain. the jacket was torn, but its strength saved me injury.

The North Face - I had a bike accident hours after purchasing a FutureLight Vanadis Grey jacket...
I asked North Face for a patch to fix my torn jacket. I was told that one was not available, but I could send the jacket to North Face to be repaired; no estimate on time for return. this is unexpectable since I have a planned fishing trip to Alaska by months end, and a marathon scheduled to Patagonia Oct 1. I met with Chelsea Crooks of F.L. Crooks, my local North Face dealer. She agreed to have her seamstress repair my jacket with a Patagonia patch. The color will not match, but I will be warm and dry and have a story to tell. Al
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Jose O Fkx

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Verified Reviewer
| map-marker Rio De Janeiro, Rio De Janeiro

I Haven´t received any answer from The NorthFace

My wife bought a Jacket M Venture RTO, size L, in San Diego, CA, in June, 2022. However, when she arrived in Brazil and gave me that, as a gift, it was big for my body.

So, we verified that the correct size should be Medium.

As I live in Brazil, it´s hard to exchange the jacket for another size in US. So, I contacted The North Face in Brazil and they said that I had to solve this problem with The North Face in California.

So, I sent a letter to The North Face, in July, 4th, explaining this problem. I haven´t received any answer so far (I wrote my e-mail and whatsapp)

I would like to receive any orientation from The North Face about what I have to do.

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Preferred solution: Wxchange of a jacket.

Anonymous
map-marker West Nyack, New York

Product

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I was not able to receive call back but appreciate your attempt. It was not a pissed call. Just had a question that can wait till Monday.
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Craig S Vmj
map-marker Martinsville, Indiana

Return label

Been trying to call..no luck I want to let you know I'm trying to return a women's summit blue xs down Hoodia..mailed Aug 16th still sitting in Indianapolis..don't know why..concerned about getting returned for a small before your return deadlines Craig Seibert 181******** Craig1943cs@***.com Thanks let me know
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Pros:
  • Quality product

Preferred solution: Nothing trying to tell you my return package has been delayed in Indianapolis..mailed Aug 16th

Antoine F Wwk

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Return /with receipt

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The North Face - Return /with receipt
The North Face - Return /with receipt - Image 2
The North Face - Return /with receipt - Image 3
The North Face - Return /with receipt - Image 4
Updated by user Jan 13, 2022

This was at the North face location at the Lenox mall

Original review Jan 13, 2022
I tried to exchange a item I received for Christmas with the receipt but was told that I could not exchange the item if the price tag was missing.Lot of people remove price tags on Christmas items I don't understand why I cannot Exchange the item as long as it is withis is within the days that are allowed. .
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Loss:
$15
Pros:
  • Warmth of my far northern jacket
Cons:
  • Customer service

Preferred solution: Exchange

James L Muv

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Verified Reviewer
| map-marker Chattanooga, Tennessee

Horrible customer service

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The North Face - Horrible customer service
Phone numbers dont work Email full Fifth conversation about the same issue. Last email from you asked me to basically start all over. Now I cant get through. Worst customer service experience ever. Call me 205-413-**** Lv msg if I dont answer with a return phone number that works please.
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Preferred solution: Repair or replace, explanation for abysmal customer service, apology

Anonymous
map-marker Coimbatore, Tamil Nadu

Chking if northfaceindianstore.com is legit

There is an Indian online store northfaceindiastore.com Which seems to be a scam . Pls Chk It looks exactly like your website but looks like a scam
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Patrick G Ilw

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Verified Reviewer
| map-marker Meridian, Idaho

Refund no notice

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The North Face - Refund no notice

Hello, I've worked for a major studio for for 27 years. I and many colleges use north face products every season, religiously when on location.

This year my nephew commented on my jacket , so I decided to get him one for Christmas. Went to the NF website and signed up , bought the jacket, got a order # and delivery date and was planning to purchase more gifts etc. but got sidetracked and had planned to be back. A few later the amount I paid for the jacket was removed from my account , great!

I check my nephew off the list and move on. A week later I see the amount for the jacket was refunded, no explanation, no curtesy email , nothing , "just well this is happening know deal with it". Less than 2 weeks to Christmas no less. Called customer service to speak with a supervisor or AR rep.

Never received a call back or email.

Now I haven't contacted the BBB or consumer advocacy , because I'm sure this is not how NF does business normally , please prove me right. As it stands now I'm going to need some consideration before I or my place of business continues or patronage .

Regards,

PRG

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User's recommendation: Marmot, Patagonia, Columbia

Anonymous
map-marker Glasgow, Scotland

North Face joggers - kids

I've bought my son a north face tracksuit he's so tall and skinny the trousers just fall down. North Face are the only company I've had an issue with for his build as you don't do drawstring in the trousers which I think is very silly as children come in all shapes and sizes your only catering for a age 6 build. I've now had to pay a seamstress to alternate the trousers so he can wear them. It's rediculous. Something needs sorting -
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