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Dropped off my coat 2 weeks ago. Haven’t heard anything. Emailed customer support and no response yet. Called North Face and was told it could take 4-6 weeks for them to even start looking at my coat as nothing is logged in. If I wait 4-6 weeks I won’t even need my...
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Anonymous
Peter J

OMG same! I honestly don’t even know if I’ll get my money back, I’m arriving the 2 week mark since I dropped off a return. Customer support didn’t help at all, I kept getting ...

1.7
#1139317
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Every two years my husband gets me a new north face winter ski jacket. Why you ask? because the dang cheap zippers are plastic! My zippers last one year then I muddle through the next winter. Mind you the cold mid west we wear our jackets like 6mo! And how do I send in...
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pandrson_50
pandrson_50

Same problem. I bought a $300+ dollar TNF coat last year, the zipper is already messed up on it. I purchased it to replace another TNF coat that the zipper went bad on. (I ...

1.0
I didn't like
  • Quality of product
#1126059
Reply to reviews
First I had s pair of chillcats delaminate on me, leather from rubber, NF response - I had stored the boots poorly ! ! Unfortunately I had bought a £200 jacket - summit series goretex before my decision to ever buy NF ever again ! Guess what, pocket zip broke, probably...
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1.0
#1101710
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North Face is rapidly turning into 'The Gap'. Ever since the comany sold out to VF Corp., things have gone downhill in the quality department. I just went though my 3rd pair of trail running shoes. All failed within 100 miles of use due to the glued construction...
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#1092964
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I purchased a pair of shorts for my daughter on 8/11/17. She wore them from ~8 AM to 4 PM the next day. After just eight hours of wear, the fabric on the seat had pilled so badly that the pocket was nearly worn through, and the shorts are not fit to be worn again. When...
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1.0
Aspen, Colorado
I didn't like
  • Quality of product
  • Customer service
#1087724
Reply to reviews
The zipper on my 2 year slightly used jacket also broke. It seems that North face uses poor quality zippers. I took it to the store for repairs because on a previous visit I was told to do so . The store manager refused to accept it because it might have been purchased...
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1.5
I didn't like
  • Quality of product
  • Customer service
#1056651
Reply to reviews
North Face has a saying that they are "customer centric". If you buy an item from them that doesn't fit, or is uncomfortable, or for just about ANY reason, you will have to pay to send it back for a refund (less the return shipping costs you pay). They charge about $5...
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Anonymous
Cal

Why is it that you feel you're exempt from paying a return fee in the first place? I don't blame them how they replied to you! If you're going to come at them threatening to b...

1.3
I liked
  • Quality of product
I didn't like
  • Return policy or customer service
#1038125
Reply to reviews
Nearly two weeks ago, I went to the Northface store at Kenwood mall to exchange my women's Far Northern Parka from the large sized one I have to a medium one. I am 5'5 about 125Is, and I had first bought the Far northern Parka in small size, but the fit around the...
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1.7
I liked
  • Warmth of my far northern jacket
I didn't like
  • Jessica doctor northface kenwood mall cincinnati melissa jones
#1027548
Reply to reviews
Worst customer service I havd had in my life. My only jacket from northface and in January ,when the weather too clod broke. I thought they will replace it by a new one beacuse it is there bad quality. They told me will will ship it to California to the manufacturing...
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1.0
#1012949
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The North Face - North Face - Hoodie Review
The North Face - North Face - Hoodie Review
The North Face - North Face - Hoodie Review
My son bought me a Northface sweatshirt for my birthday and after washing it the blue dye in the hood ran all over the white part of the sweatshirt.. Not wearing it again I think you guys need to replace it he bought it at dicks over the warrant time they won't take it...
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Anonymous
Anonymous

If the store wont take it back, you can send it to the warranty department for The North Face. Bottom of www.thenorthface.com is the information for Warranty.

#996031
Reply to reviews