Contact The North Face Customer Service
The North Face Phone Numbers and Emails
Toll-Free Number:
-
(888) 863-1968United States
Customer Service:
-
(877) 992-0111Canada
-
(920) 545-5122Text
-
(855) 500-8639Warranty Department
The North Face Emails:
Customer Service
Warranty
Legal
Copyright Infringement Inquiries
tnfsupport@vfc.com
Contact Information
The North Face Website:
The North Face Help Center:
Corporate Office Address:
The North Face
1551 Wewatta Street
Denver,
Colorado
80202
United States
Other Info (opening hours):
Hours:
Monday - Friday: 7:00 am - 6:00 pm (CST)
Other Location:
The North Face Warranty Repair Department
510 Crystal City Hwy, Suite 7
Uvalde, TX 78801
Mailing Addresses:
Attn: Copyright Agent / General Counsel
The North Face Website
VF Intellectual Property Services, Inc.
3411 Silverside Rd., 200 Hanby Building
Wilmington, DE 19810
VF Corporation
Attn: Privacy Officer
105 Corporate Center Blvd.
Greensboro, NC 27408
Fax:
+1-888-857-7483
How Good is The North Face's Customer Service?
Summary of The North Face Customer Service Calls
954
TOTAL
CALLS
CALLS
09:15
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The North Face?
Return/ Replace Question:
- “Return item”
- “Return issue”
- “Return”
Shipping and Delivery Question:
- “I entered my shipping address incorrectly”
- “Didn't get 30% discount”
- “Package order”
Request for Information Question:
- “Looking for a certain product”
- “Request a ve 25 tent sent to 3316 Glade Bethany Okla, 73008 thankyou”
- “About and order I did not place”
Product/ Service Question:
- “Broken North face boot”
- “Warranty”
- “My order arrived but the box was empty”
Payments and Charges Question:
- “Recent DEI policy for a 20% discount”
- “Never got my discount codes”
- “20$ off coupon code did not work”
Refund Question:
- “I just purchased an Arctic nordace for 350. Now it's 200. I need a price reduction or I'll send it back for my refund and reorder it for the sale price. Can someone contact me as soon as lissible regarding this order. Thank you”
- “I need my refund”
- “For refund”
Activation/ Cancellation Question:
- “Cancellation”
- “To cancel one order”
- “Cancellation of a purchase”
Account Question:
- “Account hacked”
- “Password”
- “Didn't put in my membership number”
Staff Question:
- “Customer service”
- “Horrible customer service”
- “Bad customer service”
Cards Question:
- “Credit not issued to my card”
Website/ Application Question:
- “Website not working”
Other Question:
- “Opinion”
- “Rnbebsh”
- “Devolución”
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The North Face