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it is pretty much useless.it is now 1.5 years since iv'e sent them my XL backpacking bag to them because of separation at the seam and No contact for 2 months then they returned to the wrong location.

bag was finally retrieved after 6 months with a lot of effort and sent back to them again no contact for 3 months and was returned to me again. Sent bag back again no update for 3 months despite weekly checkup phone calls It was deemed normal wear and tear. they allowed me to buy another north face bag from them at $90 off their marked up price .

threw bag in the trash.Never buying North Face again.

Review about: The North Face Backpack.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Full refund.

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