1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Staff
Value for money
Website
0 comments

it is pretty much useless. it is now 1.5 years since iv'e sent them my XL backpacking bag to them because of separation at the seam and No contact for 2 months then they returned to the wrong location.

bag was finally retrieved after 6 months with a lot of effort and sent back to them again no contact for 3 months and was returned to me again. Sent bag back again no update for 3 months despite weekly checkup phone calls It was deemed normal wear and tear. they allowed me to buy another north face bag from them at $90 off their marked up price .

threw bag in the trash. Never buying North Face again.

Review about: The North Face Backpack.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like