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I have shopped with north face for many years at two shops located in Lakeside and blue water I purchased a coat in blue water that was faulty with mark visible I returned the coat to lake side where I was greeted by what only can be described as a thug that was argagant that made me and my twelve year old daughter very uncomfortable , I would not be overestimating his attitude as threatening , I feel as though we have paid cash for an item and you are promoting a tough luck attitude to your managent staff ,

He proceeded to goad me through the store and was seen laughing at me and my daughter by other members of the public, I would like to complain about my exsperiance due to other children that you promote your items to could meet the same threatening thug representative you have in the lakeside store, the demeaning act by your staff happened on the 16 March at 730pm I will post this to all your complaints sites until a formal apologie is received

Reason of review: Poor customer service.

The North Face Cons: Rude staff.

Location: Lower Mall, Unit 90, Lakeside Shopping Centre, 114 West Thurrock Way, Grays, Thurrock RM20 2ZP, UK

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